Everything Caro can do for your store
Not a generic chatbot with a Shopify plugin bolted on. Every feature below is wired directly into your store's real orders, products, and inventory.
Real answers, not scripted ones
Every order status, tracking link, and product detail comes straight from Shopify — not a static FAQ someone wrote and forgot to update.
- Live order status & fulfillment tracking via Shopify
- Product Q&A pulled from your synced catalog — pricing, variants, stock
- Unlimited products, pages, blogs & policies trained on — no catalog cap, every plan
- Returns and cancellations flagged for your team to review
- Escalates with full context the moment it's genuinely unsure
Where's my order #4821?
AnsweredCan I speak to someone about a warranty claim?
EscalatedIs the Aria hoodie back in stock in M?
AnsweredMy discount code isn't working at checkout.
EscalatedEscalates only when truly stuck
No guessing — your team gets the full thread, not a cold handoff.
An agent that can actually close the sale
When it sees the opportunity, Caro doesn't just answer — it acts. Cart, discount, and checkout, all inside the same conversation.
- Recovers abandoned carts through chat
- Notices a mentioned need or occasion and shows relevant products on its own — not just when explicitly asked
- Suggests related items and in-stock alternatives right in the product cards
- Generates one-time discount codes, with merchant-set limits
- Builds a draft order with a direct checkout link
- Captures back-in-stock interest for items you're out of
Aria Hoodie — Charcoal, M
Qty 1
Aria Beanie — Charcoal
Suggested by Caro · pairs well with the hoodie
Generated in the moment
One-time codes, with merchant-set limits on every offer.
Attributed automatically
Linked to a real completed order — not a guess.
One agent, everywhere your customers already are
The same trained agent answers on your storefront widget, and follows your customers to email, WhatsApp, and Telegram — all included on every plan, including Starter.
- Website widget — full product cards and sales actions
- Email inbox (Gmail) — drafts or sends replies automatically
- WhatsApp — answers directly in conversations you already have
- Telegram — a bot token paste, no setup hassle
See exactly what Caro is doing for your store
A revenue attribution dashboard links completed orders back to the conversation that led to them — plus sentiment analysis that turns your support history into a report on what's actually frustrating customers.
- Revenue attribution — chat-to-order tracking, not a guess
- AI sentiment analysis of your support history
- Question and topic trends across every conversation
- Analytics history from 30 days up to unlimited, by plan
Remembers your customers, not just replies
Memory carries across every conversation — so a shopper who chatted last week doesn't have to re-explain their size or what they were looking at before.
- Recalls preferences, sizes, and recurring issues automatically
- Remembers products a shopper viewed or added to cart, unpurchased
- Nothing proactive — only recalled the next time they chat
- View or delete what Caro remembers, per customer
Features FAQ
Will Caro ever pretend to be human?+
No. If a shopper sincerely asks whether they're talking to a person or an AI, Caro will not deny being an AI.
Can my team see what Caro said before it escalates?+
Yes — every escalated conversation arrives with the full transcript attached, so your team never has to ask the shopper to repeat themselves.
Can I control what discounts the Sales agent offers?+
Yes — you set the discount rules and limits, and Caro applies them. It only offers a code when it's actually likely to close a sale, not on every conversation.
How often does Caro re-sync with my catalog?+
Depends on your plan — Starter syncs monthly, Growth weekly, Pro down to hourly. Products and orders always stay current via Shopify webhooks regardless of tier.
Can I see or delete what Caro remembers about a customer?+
Yes, per customer, from your dashboard. Memory is never proactive — it's only recalled the next time that shopper starts a new conversation.
Do I need to connect Gmail, WhatsApp, and Telegram myself?+
Each one is a quick connection from your dashboard — no code, no developer. All three are included even on the Starter plan.
See it running on your own store
7-day free trial. Billed through Shopify. Cancel anytime from your admin.