Terms of Service

By installing or using Caro (“the Service”), you agree to be bound by these Terms of Service. If you install Caro on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not install or use Caro.

Caro is an AI support agent for Shopify stores. It installs into a merchant's Shopify admin, trains itself on the merchant's catalog and policies, and answers shopper questions through a storefront widget. Caro is provided as-is on a subscription basis through the Shopify App Store.

We grant you a limited, non-exclusive, non-transferable license to use Caro for your store's customer support, subject to these Terms and your plan's limits. Caro targets 99.9% monthly uptime, excluding scheduled maintenance announced at least 24 hours in advance.

You are responsible for all activity under your Caro installation and for the accuracy of the store data Caro trains on. Notify us immediately at support@vosaire.com if you suspect unauthorized access to your store or Caro account.

Caro is powered in part by OpenAI. Your use of Caro is subject to OpenAI's usage policies in addition to these Terms.

Output disclaimer. AI-generated responses may be inaccurate, incomplete, or outdated. We make no warranty as to the accuracy or reliability of any AI output. You and your shoppers should verify important information independently.

No training on your data.We do not use your store data or conversation content to train any AI model, including our own systems or OpenAI's foundation models.

Transparency. If a shopper sincerely asks whether they are speaking with a human or an AI, Caro must not deny being an AI.

As the merchant, you are the data controller for shoppers who interact with the Caro widget on your store. You are responsible for:

• Disclosing the use of an AI chat widget to your shoppers where required by law.
• Obtaining any consents required by applicable law before Caro collects shopper data.
• Responding to shopper data requests (access, deletion, correction) regarding data collected through the widget.
• Complying with all applicable laws in the jurisdictions where you sell.

You may not use Caro to:

• Deceive shoppers, including instructing Caro to deny being an AI when sincerely asked.
• Generate or transmit hateful, discriminatory, threatening, or illegal content.
• Collect sensitive personal data (health information, financial credentials, government IDs) without explicit consent and safeguards.
• Send unsolicited commercial communications through the widget.
• Circumvent plan limits or security controls, or reverse-engineer the app.

Violation may result in immediate suspension without refund.

Vosaire owns all rights to Caro, including its software, design, and trademarks. You retain all rights to your store content. By connecting your store, you grant us a limited license to process that content solely to provide the Service — this license ends when you uninstall Caro.

Caro is billed entirely through Shopify App Pricing — charges appear on your standard Shopify invoice. We do not process payments directly and Caro is never billed through Razorpay, Stripe, Paddle, or any other external processor.

Every plan includes a 7-day free trial. If you don't cancel before the trial ends, billing begins automatically per your selected plan. See our Refund Policy for cancellation and refund details.

Uninstalling Caro immediately revokes its access to your store. Your data is deleted in accordance with the GDPR compliance webhooks described in our Privacy Policy — store data is permanently removed within 30 days of uninstallation.

You may uninstall Caro at any time from your Shopify admin. We may suspend or terminate access for material breach of these Terms, fraudulent activity, or as required by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Our total liability for claims arising from your use of Caro is limited to the greater of (a) the fees you paid us in the three months preceding the claim, or (b) $100 USD. We are not liable for indirect, incidental, or consequential damages.

You agree to indemnify and hold Vosaire harmless from claims arising from your use of Caro, your violation of these Terms, or content from your store.

We are not liable for delays caused by events beyond our reasonable control, including third-party infrastructure or LLM API outages.

These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India. Before formal proceedings, contact legal@vosaire.com and allow 30 days for resolution.

We may update these Terms. For material changes, we'll notify you by email at least 14 days before they take effect.

Questions about these Terms: legal@vosaire.com.