Refund Policy

Caro is billed entirely through Shopify App Pricing, as part of your normal Shopify invoice. Every plan starts with a 7-day free trial— you won't be charged until the trial ends, and you can uninstall any time before then at no cost.

No payment is collected during the 7-day trial. If you uninstall Caro before the trial ends, you will not be charged. If you keep Caro installed past the trial, billing begins automatically at the rate shown for your selected plan.

Because charges are processed by Shopify rather than by us directly, refunds and billing disputes for Caro are handled through Shopify's own merchant billing channels— visible from your Shopify admin under Settings → Billing. We're glad to help investigate any issue, but Shopify is the party that actually processes the refund on a charge.

Uninstall Caro at any time from your Shopify admin. This stops all future billing immediately. We do not issue partial-period refunds for time already billed — your access simply continues until the end of the period you've already paid for, then stops.

Upgrades take effect immediately; Shopify prorates the difference for the remainder of your billing period. Downgrades take effect at the start of your next billing period — no credit is issued for the current one.

We may request Shopify issue a refund outside the standard flow, at our discretion, for:

• A billing error or duplicate charge caused by Caro.
• Extended, unresolved service unavailability during a paid period.
• An account we terminated without cause on your part.

Outside of these cases — including dissatisfaction with AI response quality or a change in business needs — the trial period is the intended window to evaluate Caro before committing.

Email support@vosaire.comwith the subject line “Refund Request”, your store's myshopify.com domain, and a description of the issue. We aim to respond within 2 business days and will coordinate with Shopify on your behalf where needed.

Please contact us before disputing a charge with Shopify or your card issuer — we can usually resolve billing issues directly and faster than a formal chargeback.

We may update this Refund Policy; changes are posted here with an updated “Last updated” date.

Questions about a charge: support@vosaire.com.